Support – Market Pilot X

Contact Us

The fastest way to reach the Market Pilot X team is by email. We read every message and typically respond within 1–2 business days.

Support Email

support@market-pilot.app

To help us resolve your issue quickly, please include:

Your device model and iOS version (e.g. iPad Air 11-inch, iOS 18)
The app version (Settings → About, or the App Store listing)
A short description of the problem and steps to reproduce it
A screenshot or screen recording, if relevant

How to Request Support

From inside the app

Open Settings → Help & Feedback to send us a message without leaving Market Pilot X. You can also email support@market-pilot.app directly.

Account deletion requests

You can delete your account and all associated data in-app via Settings → Account → Delete Account, or by emailing support@market-pilot.app from your account email. We process requests within 30 days.

Frequently Asked Questions

What is Market Pilot X?

Market Pilot X is a portfolio intelligence app. It tracks your holdings, analyzes risk and diversification, and surfaces market data, research, and alerts. It is for informational and educational purposes only and does not provide financial advice or execute trades.

How much does Market Pilot X cost?

Market Pilot X offers a free tier plus auto-renewable Pro and Premium subscriptions, available monthly or annually. The exact, localized price for your region is always shown on the subscription screen before you purchase. Payment is charged to your Apple ID at confirmation.

Is there a free trial, and what happens after it ends?

When a free trial is offered, the subscription screen shows the trial length and the price you will be billed when it ends. The subscription auto-renews at the standard price unless you cancel at least 24 hours before the trial ends.

How do I cancel my subscription?

Subscriptions are managed by Apple. On your device, open Settings → [your name] → Subscriptions, select Market Pilot X, and tap Cancel. You keep access until the end of the current billing period.

How do I restore a subscription I already paid for?

Open the Plans screen in the app (Settings → Account → View Plans) and tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase.

How do I request a refund?

All purchases are handled by Apple. Refund requests are submitted to Apple at reportaproblem.apple.com. Market Pilot X cannot process refunds directly.

Is my data secure?

Yes. Your data is encrypted in transit and at rest, and we never sell your personal information. See our Privacy Policy for full details.

I found a bug or have a feature request.

We'd love to hear it. Email support@market-pilot.app or use Settings → Help & Feedback in the app.

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